Reference

Our Legal Terms and Your Account Rights

These terms set out how testi138 operates your account, handles your data, and defines access conditions for supported regions where local law permits.

Jurisdiction-dependent accessDANA, OVO, GoPay account contextData handled with careAccount rights clearly statedContact paths always open
testi138 Our Legal Terms and Your Account Rights
REACH OUR TEAM

How to Contact Us About Legal Matters

For any question about your account rights, data requests, or policy disputes, our Indonesia support team is reachable around the clock. Whether you are in Semarang or anywhere else in a supported region, you can submit a policy query through live chat, email, or our in-app support path without waiting for business hours.

Team online

Live Chat

Open the chat icon in your account dashboard and select the Legal or Account Help topic. Our team picks up policy queries around the clock and responds in plain language.

Email Support

Send your query with your account ID and the subject line Policy Request. Include any transaction reference numbers so we can trace your DANA, OVO, or GoPay records directly.

In-App Help Path

From your account settings, tap Help then Account and Legal. This path lets you submit a data access or correction request tied directly to your account profile without a separate email.

ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Your account data, wallet links, and session history are handled under a strict internal retention policy. We collect only what is needed to run your account and process payments through DANA, OVO, and GoPay. You can request a copy of your stored data or ask us to correct it at any time through the in-app help path or via email. Account sessions are protected by OTP verification, and wallet ownership is checked during each new payment method addition to prevent unauthorised links.

Data Retention

We keep account and transaction records for the period required under applicable rules. Wallet data tied to DANA, OVO, or GoPay is held only for as long as your account remains active and linked.

Cookie Policy

Our platform uses session cookies to keep you logged in and functional cookies to remember your preferred language and payment method. No advertising cookies are placed without your consent during account setup.

Account Security

Every login is verified via OTP sent to your registered number. If you suspect unauthorised access, contact live chat immediately and we will suspend the session and walk you through a reset.

Your Rights

You may request access to, correction of, or deletion of your personal data by contacting our support team. Requests tied to payment records require your transaction reference for verification before we action them.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data handling, and policy conditions. If your question is not here, our live chat team can give you a direct answer tied to your specific account situation.

Account access depends on local law and is available only where your region's regulations permit. You confirm your eligibility when you complete the account registration process and accept the terms.

Your wallet identifier is stored under your account profile and used only to process your own deposits and withdrawals. We do not share wallet data with third parties beyond what is needed to complete a transaction.

Yes. Submit a data access request through the in-app help path under Account and Legal, or send an email with your account ID. We will confirm receipt and process your request within a reasonable timeframe.

Submit your dispute via live chat or email with your transaction reference number. Our team traces the exact payment path through DANA, OVO, or GoPay records and responds with a documented explanation.

Go to your account settings and use the Profile section to edit contact details. For wallet-linked information, contact support directly — wallet ownership verification is required before we update payment records.

Contact live chat immediately. We will suspend the active session, verify your identity via OTP, and walk you through a secure account reset. Log all suspicious activity with the time it was noticed.